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This course is designed to improve the level of English used by non-native English speaking employees of hotels. Its guaranteed results can be seen in the improved customer service and care given by these employees and their increased confidence to drive hotel sales. Given the increasing growth of the Hotel industry world-wide we aim to teach you the English that you require for professional use as well as improving your General English proficiency.
Students can cover any of the following topics…
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Expanding vocabulary
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Granting permission / Refusing permission
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Improving customer relations
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Answering complaints
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Greeting formally
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Giving (indoor and outdoor) directions
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Differentiating formal & informal situations
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Increasing sales
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Accepting payments / Explaining bills
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Working with numbers and dates
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Requesting information
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Recommending / Suggesting
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Seeking clarification
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Reselling / Upselling
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Dealing with requests
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Using the telephone
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Describing hotels and hotel facilities/services
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Describing food and restaurants
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These are tailor-made courses, designed specifically for the needs of a closed group.
They combine General English with the specialised vocabulary areas, functions and skills related to the use of English in a given profession.
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